Applied AI lab
Resolvia grounds a copilot in your docs, macros, and ten thousand past tickets, evaluates it against your own queue, and only then lets it answer alone. The routine half disappears; the humans keep the hard conversations.
First principle
We don't ship an answer we can't measure.
Capabilities
One loop — retrieve, draft, resolve — with your policies inside it and your numbers around it.
Resolves routine tickets end-to-end — order status, refunds, password resets — with your policies enforced on every action. Escalates to a human the moment confidence drops below the threshold you set.
Drafts an on-brand reply for every ticket before your agent opens it, with sources cited from your docs. Agents edit or send in one click — and every correction feeds the next evaluation run.
Continuously ingests your help center, internal wikis, and past conversations, and flags stale or contradictory articles before they cause a wrong answer in production.
Method
The lab method, applied to your workload — no leap of faith required.
Connect your docs, history, and tools. The system answers only from what your business has actually said.
Drafts are scored against your own past answers until the accuracy holds — you see the numbers before anything ships.
One workflow goes live with a human reviewing every action, thresholds set by you, sources attached to every answer.
Automation expands one queue at a time, with escalation paths and a weekly report of exactly what changed.
Engage
Start where you are — every tier upgrades in place.
For small teams getting started: Agent Assist on unlimited tickets and one help desk integration. Email support and a 14-day free trial.
Everything in Starter plus Auto-Resolve, workflow automations, and analytics across every channel. Priority support with a 4-hour response SLA.
SSO and SCIM, dedicated data environments, custom model routing, and a named success engineer. Security review and legal on us.
Field results
“Resolvia cleared 40% of our queue in the first month. Our CSAT went up, not down — customers can't tell, and honestly neither can we half the time.”
“The citations are the killer feature. Every draft shows exactly which doc it pulled from, so my team trusts it instead of fighting it.”
“We went from a 9-hour first response time to 40 seconds on routine tickets. Our two-person team suddenly feels like ten.”
Questions
Straight answers on data, thresholds, and what happens when the model isn't sure.
Most teams are live in under an hour. Connect your help desk, point Resolvia at your help center, and it starts drafting immediately — Auto-Resolve turns on once you've reviewed its first hundred drafts.
Zendesk, Intercom, Freshdesk, Front, and Help Scout today, with a REST API and webhooks for anything custom. Enterprise plans can run against on-premise ticketing systems.
No. Your data is used only to answer your tickets, encrypted in transit and at rest, and never used to train shared models. We're SOC 2 Type II certified and offer EU data residency on Growth and above.
It escalates. Every automation has a confidence threshold you control, and anything below it routes to a human with the draft and sources attached — the AI never guesses on your behalf.
Yes — every plan starts with a 14-day free trial on your real queue, no credit card required. You'll see your own deflection numbers before you spend a dollar.
Prove it first
Connect your help desk and watch Resolvia clear real tickets in the first hour. Fourteen days on your actual queue, no credit card — the deflection number will make the argument for us.
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